Privacy policy

TANLURA respects your privacy. This Privacy Policy explains what personal information we collect, why we use it, and how you can contact us about your information.

TANLURA is operated by:

TANLURA Limited. Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong

Email: [email protected]

When you use our website, create an account, place an order, or contact us, we may collect information such as:

- your name, email address and telephone number; - billing and shipping addresses; - account and order information; - products purchased, payment status, shipping and return information; - messages you send to us; - technical information such as IP address, browser, device and basic website usage information.

Payment information is processed by Stripe. TANLURA does not intend to store complete payment card numbers or card security codes on its own servers.

We use personal information where reasonably necessary to:

- process and deliver orders; - process payments, refunds and returns; - create and manage customer accounts; - communicate with you about orders or enquiries; - provide customer service; - maintain the security and operation of our website; - prevent fraud and abuse; - improve our products and services; - comply with legal, tax and accounting obligations; - send marketing communications where permitted by law or with your consent.

You may unsubscribe from marketing emails at any time.

We only share personal information where reasonably necessary to operate our business.

This may include service providers such as:

- Amazon Web Services (AWS) for hosting and infrastructure; - Cloudflare for network, security and content-delivery services; - Stripe for payment processing; - shipping and logistics providers for delivery; - email and communication providers; - professional advisers or authorities where required by law.

These providers may process information in countries or regions outside Hong Kong.

We do not sell your personal information for monetary consideration.

We use cookies and similar technologies where necessary to operate functions such as shopping carts, checkout, authentication, security and website preferences.

If we introduce non-essential analytics or advertising technologies in the future, we will provide additional information and consent choices where required by applicable law.

We keep personal information only for as long as reasonably necessary for purposes such as completing orders, providing customer service, maintaining business records, preventing fraud and complying with legal, tax and accounting requirements.

Information that is no longer required will be deleted, anonymised or otherwise securely disposed of where appropriate.

Depending on where you live and the laws that apply, you may have rights to access, correct, delete or otherwise exercise control over your personal information.

Under Hong Kong's Personal Data (Privacy) Ordinance, you may request access to and correction of your personal data.

To make a privacy request, contact:

[email protected]

We may ask for reasonable information to verify your identity before processing a request.

We use reasonable technical and organisational measures designed to protect personal information, including secure network connections, access controls, system updates and backups.

However, no Internet service or electronic storage system can guarantee absolute security.

Because TANLURA operates internationally and uses global service providers, your personal information may be processed outside the country or region where you live.

Where required by applicable law, we will take appropriate steps to protect personal information transferred internationally.

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will always be published on this page.

If you have questions about this Privacy Policy or your personal information, contact:

TANLURA Limited.（種籽造物有限公司）

[email protected]

Room A5, 7/F, Astoria Building, No. 34 Ashley Road, Tsim Sha Tsui, Hong Kong